Question 1

What payment methods do you accept?

Accepted Answer

We accept payments via:
Credit/Debit Card (Visa, Mastercard, American Express, Maestro, ...), Paypal, Apple Pay, Google Pay.

Question 2

How do I cancel an order?

Accepted Answer

To cancel an order, send an email to ordini@liesparfum.com (ordini@liesparfum.com)with your order number. We'll cancel it if it's still being processed. If the order has already been shipped, it will be processed as a return after we receive the goods. You can view our return policy here. (https://www.liesparfum.com/termini-e-condizioni)(at point 7).

Question 3

How do I make a return?

Accepted Answer

After notifying us at info@liesparfum.com (info@liesparfum.com)(indicating the reason for the return), the consumer has 14 days to return the item, intact, complete with original packaging and labels.
Return costs are borne by the consumer, unless the Seller indicates otherwise.

Question 4

How long does it take for me to receive my refund?

Accepted Answer

If you cancel your order, the refund will be processed within 14 business days using the payment method you used in the order. For returns, the refund will be processed within 14 business days of receiving and inspecting the package (using the payment method you used in the order). You will receive a confirmation email once your refund has been processed.

Question 5

How can I dispose of the product?

Accepted Answer

The product must be disposed of in the following way:
50ml format
Pencil case: PAP21 - PAPER
Bottle (+pump + label): GL70 - GLASS - 41 ALU
Cap (FOR50 wood + HDPE02 plastic): 92 - UNDIFFERENTIATED
Internal Support (Sponge) + Cellophane: 07 - PLASTIC
Always check the regulations of your municipality.

Experience Kit
Pencil case: PAP21 - PAPER
Bottle: GL70 - GLASS
Cap + Cellophane: 07 - PLASTIC
Internal Support: 92 - UNDIFFERENTIATED
Always check the regulations of your municipality.

Question 6

What are the delivery times?

Accepted Answer

If the transaction is authorized, the order will be processed and shipped the same day it is received if received before 1:00 PM. Otherwise, it will be processed the next business day. The order will be prepared and delivered within 3-4 business days, excluding holidays. Upon shipment, you will receive an email containing the tracking number.

Question 7

What should I do if my product arrives damaged?

Accepted Answer

If you have a damaged product, please contact Customer Service by email (info@liesparfum.com) or WhatsApp (375 89 86 168) within 14 days of receiving the product. The customer must send detailed photos and videos of the problem. Customer Service will evaluate whether to exchange the perfume, and if the product is indeed damaged, the customer will receive a return label by email. The defective perfume, along with its original packaging, must be placed in a box with shock-absorbent protection.
As soon as the damaged product arrives at the company, an inspection is carried out, and if the problem is confirmed, a new package is sent to the customer at no additional cost.

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